Refund policy

LD Essence - EXCHANGE POLICY

Effective Date: 25 December 2025

At LD Essence, we carefully select and provide quality Indian ethnic wear for our customers. To ensure a smooth shopping experience, please read our Exchange Policy before placing your order.

1. EXCHANGE ONLY

Customers may exchange an eligible item for:

  • An item of the same value as the original purchase; or
  • An item of higher value, with the customer paying the difference.

If the replacement item is lower in value, the difference will not be refunded.

2. EXCHANGE TIMEFRAME

Exchange requests must be made within 2 days of receiving the order.

Items received outside this timeframe may not be eligible for exchange.

3. CONDITIONS FOR EXCHANGE

To be eligible for an exchange, the item must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags and labels attached.
  • Not have been washed, altered or damaged.
  • Not have makeup, perfume, deodorant, stains or other marks.
  • Be returned with its original packaging where applicable.

LD Essence reserves the right to refuse an exchange if the item does not meet these conditions.

4. RETURN COURIER COST

For change-of-mind exchanges, the customer is responsible for arranging and paying for the courier/postage cost to return the item to LD Essence.

LD Essence will not pay, reimburse or provide credit for the return courier/postage cost.

Customers should use a reliable courier service and retain their tracking information until the exchange has been completed.

5. EXCHANGE DELIVERY

Once LD Essence receives the returned item, it will be inspected.

If the item meets our exchange conditions, the exchange will be processed subject to product availability.

If the customer chooses an item of higher value, the price difference must be paid before the replacement item is dispatched.

The customer may also be responsible for any applicable delivery charges for the replacement item.

6. SALE & CLEARANCE ITEMS

Sale, promotional and clearance items may be exchange only and are subject to the same conditions unless otherwise stated at the time of purchase.

Items specifically marked as Final Sale are not eligible for change-of-mind exchange.

7. CUSTOMISED & ALTERED ITEMS

Items that have been customised, stitched, altered or made according to specific customer measurements or requirements are not eligible for change-of-mind exchange.

8. SIZE & COLOUR

Customers are responsible for selecting the correct size and colour before placing an order.

We recommend checking the product measurements and contacting LD Essence if you require assistance before purchasing.

Slight colour variations may occur due to photography, lighting and different screen settings.

9. FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged from the item ordered, please contact LD Essence as soon as possible.

Please provide your order details and photographs of the issue so that we can assess the matter.

Faulty, damaged or incorrect items will be handled in accordance with the customer's rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded.

10. EXCHANGE PROCESS

To request an exchange:

Step 1: Contact LD Essence within 2 days of receiving your order.

Step 2: Provide your order number and details of the item you wish to exchange.

Step 3: Wait for confirmation and return instructions from LD Essence.

Step 4: Arrange and pay for the return courier yourself.

Step 5: Once received, LD Essence will inspect the item.

Step 6: Once approved, your replacement item will be arranged, subject to availability.

11. NO REFUNDS

LD Essence does not offer refunds for change-of-mind purchases.

All eligible change-of-mind requests are exchange only, subject to the conditions outlined below.

12. IMPORTANT NOTICE

LD Essence does not provide refunds for change-of-mind purchases.

Exchange only is available for eligible items.

The customer is responsible for the cost of returning the item to LD Essence. LD Essence will not pay or reimburse the return courier/postage cost for change-of-mind exchanges.

By placing an order with LD Essence, customers acknowledge and agree to this Exchange Policy.

LD ESSENCE

Indian Ethnic Wear | Suits | Sarees | Lehengas | Gowns | Anarkali Suits


Email:LDessence000@gmail.com
Website: https://ld-essence-ethenicwear.myshopify.com

Thank you for choosing LD Essence.